a) I want to take online classes. What should I do to get started?
1. Book your free trial class here. Choose the day and time and we will get in touch with you to give you the simple steps to have the free trial class. 2. Enjoy your free trial class and discover a new world with 7ieteLAB. At the end of the free trial class you can book the number of classes you prefer from here.
b) I want to take part in a course in online group. What should I do to get started?
1. Book your free trial class here. Choose the day and hour and we will get in touch with you to give you the simple steps to have the kind of test. 2. Enjoy your free trial class and discover a new world with 7ieteLAB. At the end of the free trial class you can purchase the course which best suits to your needs.
c) Is there a free trial class?
Yes Before you book and pay for any class or course, you can get your free trial class. The class lasts 30 minutes. This class helps you to know how we work, and we can check your language skills, and also we can check that your Internet connection is valid to take online classes with us.
d) Are the materials included in the price?
Yes. In private lessons materials are included in the price. In group classes may exist materials fee (textbook) but always with notice of your teacher
e)Do the private classes have a flexible schedule?
Yes. When you book a class you report the date and hour you want to have each class. But you can negotiate hours each week with your teacher.
f) What is the difference between a conversation class and Spanish class overall (conversations + grammar)?
The difference is in the goals of the class. A conversation class is designed to practice the oral expression and interaction. This type of class is aimed at people who want to increase their fluency in conversation and interaction. General Spanish class (conversation + grammar) is designed for language learning step by step. These classes practice all the aspects of the language: oral expression, written expression, reading and listening. In addition to a cultural approach to language. This type of class is aimed at people who want to increase knowledge of the language without neglecting anything.
g) What if I have to cancel a tutorial I had booked?
Nothing, provided you notify us 12 hours before the class starts. We use the following rule for class cancellations: 1-4 reserved classes: You can cancel up to 1 class canceling at least 12 hours before the start of the class for free. 5-8 reserved classes: You can cancel up to 2 classes canceling at least 12 hours before the start of the class for free. 9 or more reserved classes: You can cancel up to 3 classes canceling at least 12 hours before the start of the class for free.
h) What happens if I change the time of my class within the same week?
Nothing. Whenever you notify 12 hours before the class start. We will try to change the class to another day during the week, trying to adapt to your schedule.
i) What happens if I change or cancel a class after the deadline?
Changes and cancellations that are not made within 12 hours will not be accepted and relevant class shall be considered carried unable to recover money from the class. If this occurs due to unforeseen causes last minute, each case will be considered individually.
j) What is the validity period of the reserved classes?
PRIVATE LESSONS: You can book the classes you want and use them within the validity periods: -A lesson or a package of lessons purchased from 7ieteLAB must be used within maximum 6 (six) months from the purchase date. GROUP COURSES: There are courses in closed group, which paid for the entire course, and other courses that advance paid month by month. Find out the type of courses.
k) The online classes are live with a teacher?
The class is virtual (via computer). Teachers are real teachers and classes are live.
l) How is a class with 7ieteLAB?
In 7ieteLAB, we offer 2 types of classes: – Private lessons with native teacher online: The class length is 60 minutes. The class runs live through a video and voice communicator (skype, hangouts, ooVoo …). Each class is prepared individually customized, flexible hours, according to the needs of each student. – Group classes online with a native teacher: The class length is 90 minutes (2 classes x 45 min). The maximum number of students in a class group is 6 students. The format is the same as the private lessons but the schedule is not flexible. These classes are aimed at people who do not want to compromise on quality 7ieteLAB but have a tighter budget.The prices are unbeatable!
m) I have already done the trial class and I want to book private lessons or join a group course How can I pay?
You had the trial class and you have decided to book lessons with us.Well done! There are three methods of payment: – Bank Transfer: Through the web, you book the course you need, and choose the “bank transfer” option. Once you reserve clases we will send you an email with all the payment information. – Credit card:Through the web, you book the course / class you want. You select the payment by credit card and you will be redirected to a secure Paypal payment gateway. 7ieteLAB has no access to any information regarding your card details or personal payment data. All this is done through PayPal secure gateway. – Paypal: If you have a paypal account, you can pay directly from your paypal account through paypal gateway.
n) Should I use headphones during class?
Not required, but to avoid interfering background noises in class, it is highly recommended.